TERMS AND CONDITIONS OF USE (VERSION 1.2018)
1. INTRODUCTION OF THE GENERAL CONDITIONS
These current general conditions of sale (hereinafter “General Conditions”) concern the regulation of the purchase of the product ICELESS ®, carried out remotely and made available on the Internet through the site www.iceless.ch.
The seller of the products and owner of the Website is Puliarte Sagl with headquarters in Camorino (Switzerland) and registered in the Commercial Register of the Canton Ticino. E-mail address: firstname.lastname@example.org
The consumer who accesses the Site to make purchases (hereinafter “Customer”) is required, before sending the order, to read carefully these General Conditions that have been made available to him on the Website.
The contracts concluded with the e-shop ICELESS ® are regulated by these General Conditions in compliance with Swiss law. The languages available to conclude the contract are Italian, French, German and English.
Puliarte Sagl Sagl has the ownership of all images and contents of the Website which cannot be copied or disclosed to third parties.
2. CHOOSE AND ORDER THE PRODUCTS
The characteristics and the price of the product on sale on the Site (hereinafter “Product”) are shown on the page related to the product in question.
To purchase the Product, the Customer must complete and send the order in electronic format, following the instructions available on the Site. The Customer must add the Product to the “Shopping Cart”. Then he must read the General Conditions and the Policy of Privacy and accept them. Finally he provides the shipping and invoicing details, selects the desired payment method and confirms the order.
By sending the order from the Site, which has the value of a contract application, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to fully accept these General Terms and Conditions hereby transcribed.
The contract between Puliarte Sagl and the Customer must be considered concluded with the acceptance of the order by the first one. This acceptance is communicated to the Customer through an email confirming the order whichincludes a reference to these General Conditions, the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the total price.
3. INFORMATION ON THE PRODUCTS
The information and characteristics related to the Products are available on the Website.
The visual representation of the Products on the Website, where available, normally corresponds to the photographic image related to the fact sheet. The actual description of the product is indicated on the back of the package. All prices are expressed in two currencies: Swiss Franc and Euro. Possible shipping costs are indicated in the “Checkout” section.
4. PAYMENT AND BILLING METHODS
The Customer has the following payment options: Paypal, PostFinance Card, PostFinance e-finance, Visa, Mastercard and American Express.
The Website guarantees maximum security for the confidential information received in the transaction. The data of the Credit / Debit Cards are in no way saved or disclosed to third parties. The data are processed directly by the Payment Service Provider (PSP) which processes payments in a safe and secure environment (entering data through connection and encrypted certification SSL Standard GDPR).
Once the order is confirmed, the customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or otherwise according to the methods accepted by Paypal and in compliance with therelated conditions.
5. TRANSPORT AND DELIVERY
The Products purchased on the Website will be delivered to the address indicated by the Customer during the purchase procedure in the “Shipping Information” field.
All purchases will be delivered from Monday to Friday, excluding holidays and national holidays. Puliarte Sagl is not responsible for delays that are not foreseeable or not attributable to it.
The ordered Products, except in cases of force majeure or unforeseeable circumstances, will be delivered within a period of seven working days starting from the day following the one in which Puliarte Sagl confirmed the order to the Customer with an e-mail.
6. RIGHT OF WITHDRAWAL
The customer can not buy out the contract stipulated under any circumstances, except for malice or serious misconduct, as explained in point 7.
7. ERRORS AND LIABILITY LIMITATIONS
The information related to the Products available on the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors of which Puliarte Sagl can not therefore be held responsible, except in cases of willful misconduct or gross negligence.
Puliarte Sagl has the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change and update information at any time without prior notice, without prejudice to the rights of the Customer pursuant to these General Conditions and by Swiss law.
Except for serious misconduct or gross negligence (absence of the product in the package or serious malfunction of the product that doesn’t give none of the described effects) any right of the customer to compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to people and/or things, caused by the non-acceptance or evasion, even partial, of an order. The serious malfunction must be documented through images (or video).
Any complaint must be forwarded to Puliarte Sagl using the e-mail address email@example.com. Puliarte Sagl undertakes to respond to all requests within a maximum of 5 working days.
The Customer declares to have read and to accept specifically the directives present in the terms and conditions of use